Pricing trends for Communication: 8 tracked pricing changes across 17 vendors. Direction: prices rising.

Communication Pricing Trends

Pricing direction: ↑ Prices rising

17
Vendors
2%
of All Tracked Changes
3
At-Risk Vendors
restructured 2 removed 2 reduced 1 increased 1 rebranded 1 deprecated 1

Pricing Change Timeline

Every record we hold is listed here, newest first. A record is never removed from this list, so a vendor named here stays named here whatever its verdict does afterwards.

restructured Tawk.to discovered 2026-09-12 · effective date unknown medium
A free tier still exists, the description is no longer entirely accurate. The page details options to remove branding for $29/month, AI assist starting at $29/month, and human agents for $1/hour. Source ↗
restructured Stream discovered 2026-09-12 · effective date unknown medium
The Chat component of the Maker Account now has a limit of 2,000 monthly active users and 100 concurrent connections. The Maker Account also now requires applicants to have five or less team members, less than $100k in funding, and less than $10k/mo revenue to qualify. Source ↗
reduced LiveKit discovered 2026-09-09 · effective date unknown medium
LiveKit's own page now redirects to livekit.com. The 'Build' tier is now a $0/mo plan with different included limits. The free tier includes 5,000 WebRTC minutes, 1,000 agent session minutes, 5 concurrent agent sessions, 100 concurrent connections, and 1 free US phone number. The current state offers 5,000 WebRTC minutes. The agent session minutes, concurrent sessions, and connections are now different. Source ↗
increased SiteDots discovered 2026-09-07 · effective date unknown low
The number of dots per project in the free plan has increased from 6 to 12. Source ↗
removed Webvizio discovered 2026-08-28 · effective date unknown high
The deal is no longer a permanently free tier. It is now a 7-day free trial. Source ↗
removed Knowlarity discovered 2026-04-13 · effective date unknown low
Free startup credits no longer visible, paid from ₹16,800/year We hold no source for this record, so it does not set Knowlarity's rating.
rebranded GoSquared discovered 2026-04-13 · effective date unknown low
Pivoted to EcoSend (ecosend.io), early-stage plan gone We hold no source for this record, so it does not set GoSquared's rating.
deprecated Drift discovered 2026-04-13 · effective date unknown low
Acquired by Salesloft, startup program discontinued We hold no source for this record, so it does not set Drift's rating.

We hold one more record filed under this category that is not counted above: entries the vendor has since reversed, our own index housekeeping, and corrections to earlier entries of our own. Read the full change log.

At-Risk Vendors

All 3 of the 17 vendors we list in this category that carry one. A vendor is named here for as long as a demotion is in force against it: a one-off pricing event, recorded against a source we cite, whose date falls in the last 180 days — or a standing condition, also cited, such as a free tier withdrawn or a product retired, which does not expire with time. A demotion can lift with nothing about the vendor having changed, and that happens on the day the vendor's newest qualifying event passes 180 days.

Stable Picks

All 5 of the 17 vendors we list in this category that qualify, not a selection of them. A vendor is named here for as long as no demotion is in force against it and we hold no change record for it dated in the last 90 days — any record, including ones the timeline above does not count. A vendor can join this section on a day we recorded nothing about it, when the later of those two clocks runs out: 90 days after its newest record, or the day the demotion against it lapses. It leaves on the day we file a new record, or the day we can no longer vouch for the terms we list.

Related